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Betting Articles

The advantages of betting with Intertops
Lazy Sports Betting Tactics
How to beat the bookies in the over-under markets
How to convert between decimal and American odds
How to get an edge in betting
How to test the credibility of a tipster`s record
Kelly criterion method
How to use Kelly Criterion for betting
How Weather Affects Sports Betting
Increase Your Chances of Winning Long Term Betting on Sports
Intermediate and Advanced Sports Betting
Common sportsbetting myths
Advices on Betting Fundamentals
Betting do's and don'ts
Choosing a staking method based on your betting profile
Betting staking plans
Value betting explained
Sports-betting- a game of numbers
Market movement in betting
Types of odds explained
European types of bets explained
American types of bets explained
Martingale Considerations in Sports Betting
In-play betting
Accumulator betting
Mobile betting
A Crash Course in Horse Racing
A Crash Course In Sports Betting
American odds versus decimal odds
Bankroll management
Money management in sportsbetting- odds, edge and variance
Basic bet types explained
Paying for Picks
Betting on winning streaks
Betting psychology- a crash course about aspiring professional bettors
Popular Sports Betting Beliefs
Do you make these 9 sportsbetting mistakes?
Does intuition have a place in sportsbetting?
Exchange betting
Randomness in sportsbetting
Fractional versus decimal odds
Home team advantage analised
How bad at sportsbetting are you?
Reasons to Keep Betting Records
How bookmakers make money
How bookmakers work
How do betting exchanges work
Should You Bet on Multiple Sports or Specialize?
How do free bets work
How does luck influence short term betting
How good are betting tipsters
Sports Betting for Beginners
How loss aversion impacts performance
How many sports to bet on
How Much Should You Bet On a Sporting Event?
Staking-one method to improve your betting
How much you should risk per bet?
How Sports Betting Has Changed Over the Last 20 Years
How To Avoid A Big Sports Betting Loss
The art of multiple betting
The history of lotteries
The value of information in soccer betting
Three careers ideally suited to betting
Tips for Better Sports Betting Results
Types of Online Sports Betting Bonuses
Understanding and managing your risk of ruin
Understanding Horse Racing Bet Types
Understanding Live Betting
Value betting is an essential skill for bettors
Ways to Increase the Percentage of Sports Bets You Win
What are drawdowns and how to manage them
What are the most common mistakes the bettors make
What are the real chances of winning the lottery?
What distinguishes winning from losing betors
What is a handicap soccer betting?
What is the Fibonacci betting system?
What is the Labouchere betting system
What is the Martingale staking system
Why do we gamble? Irrationality and overconfidence
Why patience is an essential trait for any serious bettor
Poisson Distribution: Predict the score in soccer betting
Fixed Staking vs. Variable Staking
Basketball betting: Bet types explained
7 Sure-Fire Baseball Betting Strategies
How Does In-Play Betting Work?
To Parlay, or Not to Parlay?
Wisdom of the Crowds applied to betting
CASINO ARTICLES
A Novice’s Tutorial on Casino Gambling Games
How to Gamble with Dice – Popular Dice Games and Their Variations
How Online Casinos Helped Me Love Roulette Even More
My Top Three Tips for Getting Comps in Casinos
5 blackjack stereotypes
5 Gambling Tricks You Can Only Use Online
5 LITTLE-KNOWN FACTS THAT AFFECT YOUR AVERAGE HOURLY LOSS IN A CASINO
5 REASONS CASINO GAMES ARE SO ENTERTAINING
5 Things All Casino Gambling Fans Are Sick of Hearing
5 Tips to Managing Your Casino Bankroll Effectively
The Five Most Important Tips I Ever Learned on Bankroll Management
5 Rookie Mistakes in Blackjack and How to Avoid Them
7 roulette variations probably you have never heard of
7 THINGS YOU NEVER KNEW ABOUT CASINOS
7 Ways Casino Players Sabotage Their Chances of Success
How to Tell If You’re About to Make a Mistake with Your Next Casino Bet
The 12 Types of People I Meet in Casinos – Analyzing My Fellow Gamblers
10 SURE-FIRE CASINO GAMBLING STRATEGIES THAT WORK
What I Love Most About My Three Favorite Video Poker Games
The Last Guide to Video Poker Tournament Strategies You’ll Ever Need
Baccarat and the Martingale System – Can It Work?
Is There a Gambling System That Never Loses?
Combining the Martingale System with Odds Bets in Craps
Which Bets on Which Casino Games Offer the Best Odds of Doubling Your Money?
What’s Next for Online Gambling?
Using Self-Discipline in the Casino
20 ONLINE GAMBLING TIPS
Going All-In – When to Bet It All in Poker
10 Things I Wish I’d Known About Roulette Before I Started
Who’s the Best Video Poker Player in the World
Are No-Deposit Bonuses at Online Casinos a Waste of Your Time or Worth Going For?
Are Online Casino Bonuses Worth Taking?
BEATING BACCARAT – WINNING SYSTEMS & STRATEGIES
CHOOSING THE RIGHT SLOT MACHINE
EUROPEAN VS. AMERICAN ROULETTE
EVEN MONEY CASINO BETS
Feel Confident When Gambling Online – 8 Tips to Help You Choose a Secure Site
Finding the Best Slots Online
Gambling and Poker Playing: 10 Things to Know
GAMBLING GAMES THAT ARE REALLY WORTH TRYING
HOW TO AVOID GOING BROKE AT THE ROULETTE WHEEL
HOW TO GET YOUR FIRST ONLINE CASINO SIGNUP BONUS
How to make a million playing video poker
How to Spend Your Gambling Winnings
HOW TO SURVIVE A BLIZZARD AT THE CRAPS TABLE
HOW TO WIN AT ROULETTE
How to Win Consistently at Casino Gambling
How to Win Consistently at Craps
How to Win Consistently at Roulette
HOW VOLATILITY WORKS IN CASINO GAMBLING
Is It Possible to Play Roulette as a Career (Or Even as a Part Time Gig)?
Is One Blackjack Game Better Than Another?
MONEY MANAGEMENT STRATEGY FOR YOUR NEXT CASINO TRIP
ONLINE CASINO DISPUTES
SKILL BASED CASINO GAMES: PROS AND CONS
The 5 secret joys of casino gambling
The Benefits of an Online Gambling Environment
The Best Long-Term Strategies for Playing Progressive Jackpot Slots
THE BIGGEST JACKPOTS IN ONLINE GAMBLING
THE EASIEST WAY TO LEARN BLACKJACK STRATEGY
THE HOUSE EDGE
The only roulette strategy you will ever need
The Surprising Secret to Winning at Casino Gambling
Who Takes Care of Your Safety at Online Casinos?
Why Don’t Craps Players Just Use the Right Strategy?
Why I love American roulette
WHY IS THE DON’T PASS BET BETTER THAN THE PASS BET IN CRAPS?
WHY IS THE DON’T PASS BET BETTER THAN THE PASS BET IN CRAPS?
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ONLINE CASINO DISPUTES

Having an issue or dispute with an online casino is just about every player’s worst nightmare about online gambling. The largest problem with online gambling is the lack of a central control and licensing body.

Of course some people could argue that these are also the things that make online casinos available and great. But for the purposes of trying to get a dispute resolved the unregulated market is not helpful.

Disputes usually fall under one of a few different issues. The most prominent one deals with bonuses. These are covered in the terms and conditions section below, but let me be 100% up front about bonus disputes.

You will probably never win a bonus dispute unless the casino you are dealing with lets you.

They have bonuses set up so you probably can’t win any dispute. This isn’t to say that they don’t actually give out bonuses. They do give them out and most players don’t have any problems with them. I’m just saying that if you have a dispute about a bonus the solution is probably covered in their terms and conditions and you probably won’t win.

The next issue involves if the games at the online casino are fair. Many players think online casino games are fixed, but if you follow the advice in the section below about how to avoid casino disputes you won’t have to worry about fair games.

If you play at a trusted casino and think the games are fixed, start tracking all of your game play and then either research the mathematics behind the game yourself or take it to a mathematician. Though it may seem rigged for the roulette wheel to land on black eight straight times, it can and does happen.

Probably the most serious issue is when you win and the online casino won’t send you your money. This is covered in both the how to avoid a casino dispute section and the how to resolve casino disputes section below.

How to Avoid Casino Disputes

Most online casino disputes can be avoided by doing two things. The first one is to only play at trusted online casinos. The other involves the terms and conditions and is covered in the next section.

Believe it or not, every online casino that has been in business very long at all and has many customers probably has had some customer disputes. Most of these disputes are from people trying to scam the casino or take advantage of a loophole. Even well-established casinos who try to offer the best customer service and do everything above board can have issues come up from time to time.

The difference is that the most trusted online casinos work toward correcting these issues fairly, while bad ones do not.

So how do you find trusted online casinos?

There are many things you can do, but I always suggest taking the advice of someone you trust. Reading about the casinos listed on this site is a great place to start.

You also should see how long the casino has been in business, what country they are licensed in, what software platform they use, if they are part of a protection agency (see the popular agencies listed in their own section below) and if they have favorable terms and conditions.

I admit that this is a cynical way to look at things, but the other thing you can do is just assume the worst and only play with money that you view as entertainment money. If the worst happens and an online casino takes advantage of you then you just move on to another one. It’s possible that I have just been lucky, but by following these steps I have never had an issue that couldn’t be resolved with an online casino.

I may have lost a few small amounts over the years, but they weren’t enough for me to remember. The best online casinos want players out there telling everyone they know how great the customer service was, not how they feel cheated. Of course there are many scammers that try to take advantage of this and use it against the online casinos.

Terms and Conditions

Almost every casino dispute involving bonuses involves the terms and conditions attached to the bonus. Online casinos also have general terms and conditions that cover just about everything that is not bonus related. Before you start playing at any online casino you need to read all of the terms and conditions.

Also, before you take any bonus you need to read all of the terms and conditions. I realize that they are boring and they are written in a way that discourages players from reading them, but over 90% of disputes could be avoided if people just understood these documents.

Online casino terms and conditions are written by lawyers whose job it is to protect the online casino. That doesn’t mean they are trying to take advantage of you but it does mean that most issues that may come up are covered and they aren’t usually going to be written in a way that will come out in your favor.

Getting back to the bonus disputes, here are some of the types of conditions that bonuses may have attached to them. You may not be able to play certain games while clearing a bonus.

These games often include roulette, craps, blackjack and video poker. If you play any of these games some casinos will forfeit your entire bonus.

Many bonuses are play only bonuses where you can play with the bonus amount but when you try to cash out the entire bonus is deducted from your account. There may be maximum cash out amounts and there are almost always requirements for how many times you must wager both the bonus and the deposit amount before requesting a payout.

Most online casinos also have a limit on the amount you can cash out per week.

Speaking of making a withdrawal, most online casinos will require documentation proving you say you are who you claim and you live where you claim before approving your first cash out. This is usually covered in the general terms and conditions. The best bet is to just assume that a cash out request is going to be slow until a casino has proven otherwise.

I’ve had checks take as long as a month to arrive from certain online casinos in the past.

How to Resolve Casino Disputes

The first thing to do is contact the support department at the online casino or gambling establishment where you are having trouble. Do this in a calm non-threatening manner and explain the issue and what you would like done to resolve it as clearly as possible.

Remember that you will often be dealing with people that do not live in the same country as you so using simple language is always better. Many minor disputes can be handled this way.

Don’t hesitate to respectfully ask for a supervisor if your problem is not being handled. Many support departments are run by a person or people who are good at their jobs, but they have employees to handle most of the grunt work. Sometimes just being able to speak to a supervisor can solve a problem quickly.

Keep asking for someone higher up the chain until you run out of possibilities or they flat out say they won’t help you.

Before doing anything, make sure you have all of your facts straight and all of your evidence together. Evidence includes screen shots, copies of communication between you and the casino support staff and make sure you have copies of all of the terms and conditions and that you understand them.

You should be prepared to point out the exact areas of the terms that pertain to your issue and know enough about them that you can quickly find any places pointed out by the casino.

Most players don’t think to take a screen shot of things when they happen, but it is a good idea to take a quick one on big wins or of other situations that you may need proof of at a later date.

I always prefer communicating by some sort of written communication when dealing with complaints and issues. This helps provide a trail of what has been said and done. Too often when a phone conversation is involved things break down to a “he said she said” argument.

You can get devices that will record conversations, but the laws vary on whether or not you have to tell the other party if the call is being recorded. Even though going to court probably won’t happen (see the next section) you should treat everything as if you will have to prove it in a court of law. The more supporting evidence you have the better the chance you have of getting your issue resolved.

If none of this works then you only have a few options left. They are covered in the next two sections including speaking to a lawyer and contacting one of the groups that offer seals of approval to certain online casinos.

Is it Time for a Lawyer?

While you may feel like getting a lawyer involved as soon as you have a casino dispute, it is actually one of the last things you want to consider, and in almost every case it will not be the best use of your time and money.

The first issue is if the casino is located in a jurisdiction where you can actually file a lawsuit and have any chance to win. You will find that most are not located where you can.

The next issue is that because most of these disputes involve you and a casino located in different countries there are international laws involved. This adds additional layers of complexity to the situation.

Finally, you have to decide if the amount of money you are going to need to spend is worth the amount you are trying to win. I am not saying that you should never speak to an attorney about a casino dispute. If you have a solid case and it is for a great deal of money then you should at least seek the advice of a lawyer.

But lawyers can be expensive and you don’t want to end up sinking a great deal of money into a case you can’t win.

eCOGRA, the Interactive Gaming Council and the Central Disputes Center

If the online casino has a seal from eCOGRA, the Interactive Gaming Council or the Central Disputes Center you should contact the specific company. They may be able to help, but I wouldn’t hold my breath.

The same suggestions apply here that were mentioned above. Make sure you have all of the details and act in a professional manner. These companies are forced to deal with people trying to scam the casinos all of the time so if you let your emotions start getting in the way you may be lumped in with the wrong group.

Online casinos like having seals from supposed watchdog groups like those mentioned here on their web sites because it can make players more comfortable, but in the end there is only so much that any of these groups can do. If you have a strong case you may get a ruling in your favor, but you don’t read many stories about these groups actually helping players.

I am not trying to say not to try this avenue. I would definitely try. I’m just urging caution and patience.

Conclusi­on

Sadly, if you aren’t able to settle a dispute with the online casino where you play there aren’t many good options. The ones listed on this page are your best bet, but hopefully you never have to deal with any of these issues. Just taking the time to read the terms and conditions and finding the best and safest online casinos will help you avoid just about every complaint that can come up.